We use cookies to make your experience better. To comply with the new e-Privacy directive, we need to ask for your consent to set the cookies. Learn more.
1. Scope
These Terms and Conditions of Sale (hereinafter "TCS") apply to all orders placed on the website Broxo.com, operated by Swiss Healthcare Solutions SHS Sàrl, a company registered in Geneva, Switzerland, with its registered office at 1225 Chêne-Bourg, 9 chemin de la Gravière, registered under number CHE-229.744.022.
By placing an order on the Site, the customer (hereinafter "the Customer") accepts these TCS without reservation.
2. Products
The Site offers for sale oral hygiene devices and their accessories. The essential characteristics of the products are described on each product page. Images are for illustrative purposes only.
3. Prices
Prices are indicated in Swiss francs (CHF) and Euros, including all taxes (VAT included). Delivery charges are specified at the time of the order.
4. Order
The Customer selects the products they wish to purchase, adds them to their cart, and then confirms their order after checking the summary. The sale is concluded as soon as the Site confirms the order.
The Site reserves the right to refuse an order in case of non-payment, previous disputes, or suspicion of fraud.
5. Payment
Payment is made through the methods offered on the Site (credit card). Payment is due immediately upon ordering.
6. Delivery
Products are delivered to the address indicated by the Customer at the time of the order. The indicative delivery time is specified at the time of purchase.
In case of an abnormal delay, the Customer may request the cancellation of the order and a full refund.
7. Right of Withdrawal
In accordance with consumer law, the Customer has a period of 14 calendar days from the receipt of the product to exercise their right of withdrawal without having to justify any reason.
The product must be returned in its original condition, unused, and in its original packaging. Return costs are borne by the Customer. Refunds are processed within 14 days of receipt of the returned product.
8. Warranty
Products sold on the Site are covered by a two-year warranty from the date of delivery, covering manufacturing or operational defects.
Exclusions include:
- Normal wear and tear
- Improper use or lack of maintenance
- Accidental damage or damage resulting from unauthorized intervention
In case of a defective product, the Customer must contact customer service at shs@broxo.com, providing proof of purchase. The product may be repaired, replaced, or refunded as appropriate.
9. Liability
Broxo.com cannot be held liable for indirect damages related to the use of the product, nor in cases of force majeure. The use of electric toothbrushes and dental jets must comply with the manufacturer's recommendations.
10. Data Protection
Personal data collected is processed in accordance with Swiss data protection legislation. It is only used for order management, customer relations, and, where applicable, the sending of commercial information with prior consent.
11. Applicable Law and Jurisdiction
These TCS are governed by Swiss law. In case of dispute, the competent courts are those of the canton of Geneva, unless otherwise required by mandatory provisions.